PNG After-Sales Charges
| Sr. No. | Complaint Category | Unit | Services (Excluding GST) | Applicable Visit Charges |
| (Excluding GST) | ||||
| 1 | Flame Problem | No | Servicing of Gas Stove- Rs. 200/- | Rs. 150/- |
| Changing of Jet- Rs. 17/-(Per Jet) | ||||
| 2 | Rubber Tube Replacement (for the length of 1 mtr) | No | Rs.112/- | Rs. 150/- |
| 3 | New Stove Conversion to PNG | No | No. of burners x 50 | Rs. 150/- |
| 4 | Modification in PNG using new material | Mtr | GI Pipe/mtrs.(1/2″)= Rs. 350/- | Rs. 150/- |
| GI Pipe/mtrs.(3/4″)= Rs. 375/- | ||||
| Cu Pipe/mtrs.= Rs.185 | ||||
| Cu Union = Rs 17 | ||||
| Cu-GI adapter= Rs 112 | ||||
| **5 | Temporary Disconnection PNG | Mtr | (A) Removal and reconnection GI Pipe/mtrs.(1/2″and 3/4″) = Rs. 99/- + | Rs. 150/- |
| (B) In case of modification in PNG using new material(As mentioned in Sr. No. 4) | ||||
| 6 | Replacement of Material if required | Nos | GI 1/2″ Coupler= Rs.30/- | Rs. 150/- |
| GI 1/2″ Union= Rs.111/- | ||||
| GI 1/2″ Elbow= Rs.34/- | ||||
| GI 1/2″ Plug= Rs.26/- | ||||
| GI 1/2″ Tee= Rs. 56/- | ||||
| GI 1/2″ Clamp= Rs.8/- | ||||
| GI 1/2″ Hex Nipple= Rs. 37/- | ||||
| GI 1/2″ Nipple 1/2″x2″=Rs. 40/- | ||||
| GI 1/2″ Nipple 1/2″x3″=Rs. 46/- | ||||
| Regulator Bush= Rs.80/- | ||||
| Isolation Valve 1/2″= Rs. 342/- | ||||
| Screw= Rs. 16/- | ||||
| Meter Adaptor= Rs. 66/- | ||||
| O Ring for meter adopter= Rs.8/- | ||||
| Fitting for Pr Gauge= Rs.161/- | ||||
| Appliance Valve 1/2″ = 150/- | ||||
| Rawal Plug = Rs.8/- | ||||
| 7 | Meter Not Working | No | Free | Free |
| 8 | No Gas Supply | No | Free | Free |
| 9 | MDPE Pipeline Laying/Shifting-20mm | Mtrs | Rs. 262/- (Per mtrs Material charges and laying charges) | NIL |
| MDPE Pipeline Laying/Shifting-32mm | Mtrs | Rs. 338/- (Per mtrs Material charges and laying charges) | NIL | |
| Transition Fittings shifting including construction of pedestal | Nos | Rs. 500/- (Per Nos) | Rs. 150/- | |
| 10 | Damage to underground assets PE pipeline damage/ TF Damage (In case damage done due to customer) | No | (A) Penalty of damage on account of lapses in safety (Rs.1000/-) + | Rs. 150/- |
| (B) Repair Charges (As mentioned in Sr. No.-9) + | ||||
| ( C) Gas Loss | ||||
| 11 | Damage to above ground piping | (A) Penalty of damage on account of lapses in safety (Rs.500/-) + | Rs. 150/- | |
| (B) Repair Charges (As mentioned in Sr. No.-6,12 and 13) | ||||
| *12 | Replacement of Meter (If tempered/external damaged by customer) | No | Rs. 984/- | Rs. 150/- |
| *13 | Replacement of regulator (If tempered/external damaged by customer) | No | Rs. 1286/- | Rs. 150/- |
| 14 | Reconversion to LPG | No | No. of burners x 50 | Rs. 150/- |