PNG After-Sales Charges

Sr. No. Complaint Category Unit Services (Excluding GST) Applicable Visit Charges
(Excluding GST)
1 Flame Problem No Servicing of Gas Stove- Rs. 200/- Rs. 150/-
Changing of Jet- Rs. 17/-(Per Jet)
2 Rubber Tube Replacement (for the length of 1 mtr) No Rs.112/- Rs. 150/-
3 New Stove Conversion to PNG No No. of burners x 50 Rs. 150/-
4 Modification in PNG using new material Mtr GI Pipe/mtrs.(1/2″)= Rs. 350/- Rs. 150/-
GI Pipe/mtrs.(3/4″)= Rs. 375/-
Cu Pipe/mtrs.= Rs.185
Cu Union = Rs 17
Cu-GI adapter= Rs 112
**5 Temporary Disconnection PNG Mtr (A) Removal and reconnection GI Pipe/mtrs.(1/2″and 3/4″) = Rs. 99/- + Rs. 150/-
(B) In case of modification in PNG using new material(As mentioned in Sr. No. 4)
6 Replacement of Material if required Nos GI 1/2″ Coupler= Rs.30/- Rs. 150/-
GI 1/2″ Union= Rs.111/-
GI 1/2″ Elbow= Rs.34/-
GI 1/2″ Plug= Rs.26/-
GI 1/2″ Tee= Rs. 56/-
GI 1/2″ Clamp= Rs.8/-
GI 1/2″ Hex Nipple= Rs. 37/-
GI 1/2″ Nipple 1/2″x2″=Rs. 40/-
GI 1/2″ Nipple 1/2″x3″=Rs. 46/-
Regulator Bush= Rs.80/-
Isolation Valve 1/2″= Rs. 342/-
Screw= Rs. 16/-
Meter Adaptor= Rs. 66/-
O Ring for meter adopter= Rs.8/-
Fitting for Pr Gauge= Rs.161/-
Appliance Valve 1/2″ = 150/-
Rawal Plug = Rs.8/-
7 Meter Not Working No Free Free
8 No Gas Supply No Free Free
9 MDPE Pipeline Laying/Shifting-20mm Mtrs Rs. 262/- (Per mtrs Material charges and laying charges) NIL
MDPE Pipeline Laying/Shifting-32mm Mtrs Rs. 338/- (Per mtrs Material charges and laying charges) NIL
Transition Fittings shifting including construction of pedestal Nos Rs. 500/- (Per Nos) Rs. 150/-
10 Damage to underground assets PE pipeline damage/ TF Damage (In case damage done due to customer) No (A) Penalty of damage on account of lapses in safety (Rs.1000/-) + Rs. 150/-
(B) Repair Charges (As mentioned in Sr. No.-9) +
( C) Gas Loss
11 Damage to above ground piping (A) Penalty of damage on account of lapses in safety (Rs.500/-) + Rs. 150/-
(B) Repair Charges (As mentioned in Sr. No.-6,12 and 13)
*12 Replacement of Meter (If tempered/external damaged by customer) No Rs. 984/- Rs. 150/-
*13 Replacement of regulator (If tempered/external damaged by customer) No Rs. 1286/- Rs. 150/-
14 Reconversion to LPG No No. of burners x 50 Rs. 150/-